One of the biggest challenges companies faced during the COVID-19 global pandemic was the overnight change in nearly every aspect of business operations. With the transition to the new normal and with face-to-face meetings out of the picture, communication technologies that foster collaboration and connection quickly became essential. As the world continues to grapple with the pandemic and prepare for future emergencies, the right technologies will be key in business continuity.
It is likely that travel and in person face-to-face meetings will continue to come in second to safer, more cost-effective digital solutions. That is because businesses that embraced communications services — such as Hosted Unified Communications (UC) — realized a number of added value benefits. Using solutions built on powerful cloud infrastructure is the way to future-proof your business and smooth over any remaining bumps in your company’s transition to a hybrid or fully-remote workplace.
Capabilities to Consider
When choosing the right communications technology for your organization, it is important to make sure you can:
- Easily connect to your network from anywhere.
- Remotely access essential data.
- Remotely access tools and collaboration platforms.
- Effectively and reliably collaborate with teams.
- Consistently provide robust support to customers.
The Benefits of Hosted UC
Whether remote, hybrid or in-person, DOCOMO PACIFIC’s Hosted UC provides all the tools needed to stay connected and foster collaboration. Imagine a hosted tool that is cost-effective, scalable to fit any business, and doesn’t require any intrusive hardware installations on-site. And that’s just the beginning of what it provides!
From seamless, device-agnostic video and audio conferencing to instant messaging and presence technology, Hosted UC has a suite of tools for every business. One of the best—and often overlooked—features of Hosted UC is that it is managed by a team of off-site experts, freeing up valuable in-house IT resources. Additional benefits of Hosted UC include:
- Call reporting
- Mobility and softphone applications
- CRM integration
- Call queues
The Future Is Here
Organizations that have the right tools can be more flexible and manage both current changes in workforce expectations and future challenges that await. We may not know precisely what the future holds, but it is time to think outside of the box and take advantage of increased productivity, reduced overhead costs and decreased travel expenses.
It wasn’t always easy, but the past year proved to be a successful experiment in remote work. With the right tools in place, teams can continue to provide personalized customer support, train new employees, sign new deals, collaborate on complicated projects and so much more.
About the Author
A wholly owned subsidiary of NTT Docomo in Japan, DOCOMO PACIFIC offers business internet, phone, cable and mobile services to Guam and the CNMI.