Researching business WiFi solutions might not be the most exciting part of starting a business, but it is certainly one of the most crucial. Whether you run a restaurant or an office-based organization, you need a reliable internet connection to ensure your business runs smoothly.
An unreliable internet connection isn't just annoying — it also distracts and frustrates employees, creating a less optimal workspace. It can even mean a drop in revenue if a sales opportunity is missed.
With so many business WiFi solutions available, it can be difficult to choose the right one. If your business is small, you don’t want to overpay for a service more suited to a major enterprise. If you plan to scale your business over time, you want a solution to grow with you.
In this blog post, we detail how to identify solid providers and select the business WiFi solution that suits your company best. Let’s dive in:
What to Look for in a Business WiFi Solution
There’s no question about it: The internet is necessary for running a business these days. In fact, some people argue that internet access should be a utility, much like gas, water and electricity.
The price of services can vary significantly, so it’s crucial to understand all the factors that go into the total connectivity price.
Be sure your business WiFi provider has a reputation for the following:
Quality Customer Service
Most people know how essential customer service is, but did you know that 96 percent of customers say customer service is an important factor in their loyalty to a brand?
When it comes to internet customer service, most of us have had an unpleasant interaction or two. This can be especially frustrating when you are calling about the business WiFi being down. Not only are your employees irritated, but your company is also experiencing downtime and possible loss of revenue.
When choosing a business WiFi solution, these four principles are an easy way to identify good customer service: It’s personalized, competent, convenient and proactive. Ensure the rates you pay are also paying for assistance if you ever run into issues.
When selecting an internet plan, many businesses choose shared bandwidth, which is the same plan that most residents use in their homes. Although the price of this plan is very affordable, it is also subject to slower connectivity because of the number of people accessing the services.
If you have a mid- to large-scale company, consider a dedicated connection. This type of connection is not shared with others, allowing your employees to video chat, upload documents and download files during peak hours without worrying about other users accessing the services.
Guaranteed Service-Level Agreements
Service-level agreements (SLAs) are a way to guarantee the services you pay for. This agreement can promise features such as low latency and lag, no downtime, guaranteed speeds, 24-hour customer support and more. With an SLA, if your provider does not deliver on the services, you can be compensated with bill discounts, credits and even an opportunity to end your contract early.
How to Choose a Business WiFi Solution
When choosing a business WiFi solution, you want to ensure that you select the right services for your business. It’s easy for companies to overpay on services they don’t need. To that end, here are some typical speeds and who they best service:
- Up to 30 Mbps: This solution works well for a storefront or restaurant that needs to process transactions fast.
- Up to 60 Mbps: This speed allows smaller businesses to execute daily tasks, such as uploading documents, downloading files and sending emails.
- Up to 90 Mbps: This speed lets a team of 10 plus employees stream audio and video files and browse content-rich sites.
- Up to 120 Mbps: This solution is great for a mid-sized company, speeding up downloads on multiple devices and running backup servers.
- Up to 150 Mbps: This solution connects more users and devices in real-time and processes multiple simultaneous transactions. This is excellent for larger businesses.
Keep in mind that these speeds are not guaranteed to hit these top Mbps all the time.
Typically, businesses will see two types of WiFi plans:
With this plan, you can manage your network safely and easily through a secure WiFi network that supplies data and traffic analytics. It also provides a dedicated guest WiFi network and public and private network integration.
This plan is perfect for small- to mid-sized companies that need high-speed internet, guest access for clients or visitors and several other reliable functionalities.
An enterprise WiFi plan should provide everything in the business plan and more, including bandwidth allocation that adjusts to your needs, advanced security that offers extra protection to your network, automatic failover for ceaseless connections and the flexibility to expand as your company grows.
For these reasons, this plan is perfect for larger companies or those that plan to expand over time.
Business WiFi and Technology Solutions From DOCOMO PACIFIC
Among Guam internet providers, DOCOMO PACIFIC is a leading provider that offers connectivity for companies of all sizes. From restaurants to large-scale operations, we have the solutions to ensure you receive the connectivity you need — nothing more, nothing less.
Whether your business is brand new or just needs a business technology upgrade, check out The New Business Guide to Reliable Connectivity to learn how we can Work Better Together.
About the Author
A wholly owned subsidiary of NTT Docomo in Japan, DOCOMO PACIFIC offers business internet, phone, cable and mobile services to Guam and the CNMI.